Return Policy

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**Return and Exchange Policy for Fodus Luxury**

We appreciate your choice to shop with Fodus Luxury. To ensure your satisfaction and to provide clarity on our return and exchange procedures, please review the following policy:

1. **Returns Criteria:**
   Fodus Luxury accepts returns exclusively in specific scenarios:
   - Damaged Items: Should you receive a damaged item, please notify us immediately within 24 hours of delivery to initiate the return process.
   - Incorrect Goods: If you receive products that differ from your order, please contact us within 24 hours of delivery to start the return process.

2. **Return Timeframe:**
   For the convenience of all parties involved, we kindly request that any return requests be initiated within 24 hours of receiving the delivery. Adhering to this timeframe will enable us to address your concerns promptly.

3. **Refund Policy:**
   Please be aware that Fodus Luxury does not entertain refund requests for returned items. As part of our commitment to your satisfaction, we focus on facilitating exchanges or providing replacements for items that are damaged or incorrect.

4. **Exchange Process:**
   If you encounter a damaged or incorrect item and wish to proceed with an exchange, please follow these steps:
   - Contact our customer service within 24 hours of receiving the item to report the issue and begin the exchange process.
   - Share pertinent information about the item and the issue encountered.
   - Our customer service team will guide you through the exchange process, which includes coordinating the return of the item and arranging for the delivery of a replacement product.

5. **Delivery Timeline:**
   Fodus Luxury aims to deliver orders within 2-3 working days. Factors such as location and product availability may influence delivery times. We are dedicated to ensuring that your purchases are delivered in a timely manner, enhancing your overall shopping experience.

Fodus Luxury is dedicated to providing you with top-quality products and outstanding service. Our return and exchange policy underscore our commitment to your satisfaction, while maintaining the exclusivity of our luxury offerings. If you have any inquiries or concerns about our policy, please don't hesitate to contact our customer service team. We highly value your trust and are devoted to serving you with the utmost care.

*Please note that this return and exchange policy is subject to updates without prior notice. We advise reviewing the policy before making any purchases.*

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